Standard Policy

STANDARD POLICY

Our focus is on building relationships with our guests by providing you with the highest levels of quality and cleanliness, doing our best to take care of you, and dealing with you fairly and reasonably. We stand behind our goods and services and want you to be satisfied with them.

Thank you for your continued support of our business,

Jason and Vickie

SALON POLICY

• We have a NO REFUND policy for all salon services. In the event that you are not completely satisfied, please let us know at the time of your service or no later than 48 hours after. If we choose to provide a complimentary corrective service appointment, we will schedule it for the first available time within five days of your initial appointment. *

• Manicures are not guaranteed, but we will touch up a chip within 24 hours of your service.

• We offer complimentary repairs for gel and dip powder manicures for seven days from the date of your original service. To schedule a repair simply call our front desk and provide the name of the tech as well as the date of your original service.

• Unopened retail products may be returned with original receipt for a full refund to the tender they were purchased with for seven days from purchase.

• Sparkle Nails & Spa is not responsible for loss or damage to personal belongings. Please keep all valuables with you during your appointment.

• Payment Methods – cash, VISA, MasterCard, Discover, and Sparkle Gift certificates

• Gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift certificates are non-refundable, but they are transferable. Sparkle Nails & Spa is not responsible for lost, stolen or damaged certificates, or any unauthorized certificate use. Gift certificates expire two years from their original date of purchase.

• To ensure a healthy atmosphere, smoking is not allowed.